We will be responsible for collecting faulty or incorrectly supplied goods from you. You then have 7 days to return the item back to us. You must contact us within 30 days of receiving the goods. If your goods are damaged, faulty or defective, you are able to claim a refund, or exchange. Personalised goods, including bespoke, printed and embroidered garments, unless faultyĮar plugs, respiratory equipment, ear defenders, base layers, whistles, mouth pieces, underwear and socks due to hygiene reasons, unless faulty, unopened, unused and in its original conditionįor faulty and incorrectly supplied goods Goods must be undamaged and unworn to the extent where the item has been class as ‘used’, in the original packaging, with all labelling intact, allowing us to resell the goodsĬertain goods are exempt from this returns policy, including: We recommend you use a tracked, and trusted service, and we will not accept any returns damaged in transit. You are responsible for returning the goods back to us via your selected delivery service. You then have 14 days to return the goods to us. If you’re simply unhappy with your goods, you have up to 14 days to contact us from the point of receiving the goods. We do urge customers to double check their orders before completing payment to ensure orders are sent correctly. In the unlikely event that you are not completely satisfied with your order, we have created a returns process to make it as simple as possible. All of our orders are picked and packed using a bar-coded shipping system and all deliveries are made using electronically tracked vehicles.Our objective is complete customer satisfaction. Recycled packaging is used as standard for all of our parcels. If your order needs to be split, please contact the sales office to place your order over the phone. Split deliveries are only used when urgent goods are required before the completion of a full order, this option is not currently available on our website. Tiger Supplies will send out all orders complete to help reduce our carbon footprint and to prevent waste from excess packaging. If you order is urgent or time sensitive please speak to our sales office on 08 who will gladly update you on your orders progress, or offer advice and information on possible alternatives. We use estimated despatch dates to give you an indication of when your items will be despatched and we try our best to accurately estimate these dates at the time of order. Non stock and special items will have varying lead times dependant on the stock situation of the goods ordered, they also may be subject to a minimum order charge and additional carriage charges. Out of hours and same day deliveries available please contact our sales office for more information. Orders over 25kg in weight may be liable for additional charge. Please note, delivery prices to Northern Ireland and Republic of Ireland are fixed up to 25kg. Orders placed before 12pm from Monday-Friday are normally delivered next working day. Standard deliveries are made Monday to Friday between 8.00am and 5.30pm with special services available. Please enquire with the sales office if your delivery location is outside of the mainland UK and you would like to be quoted. Standard delivery is only available to customers in mainland UK, other locations are liable for additional charge. With over 10,000 products stocked locally across a network of Crownlea Group depots, Tiger Supplies can deliver what you need FAST.
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